Terms and Conditions for Man With Van Canary Wharf

These Terms and Conditions set out the basis on which Man With Van Canary Wharf provides moving, loading, delivery and related transport services to customers in the UK. By making a booking, you agree to these terms, which are designed to create a clear, fair and lawful arrangement between the parties. In these terms, references to “we”, “us” and “our” mean the service provider, and references to “you” and “your” mean the customer making the booking or receiving the service.

These terms apply to all man with van Canary Wharf bookings unless we agree otherwise in writing. They should be read together with any quotation, booking confirmation, inventory list, or service notes supplied before the move. If there is any inconsistency, the written booking confirmation will normally take priority for operational details, while these terms govern the wider contractual relationship.

Our services are intended for domestic and commercial transport, including partial moves, furniture delivery, light removals, and similar van-based transport work. We may refuse or limit any job that is unsafe, unlawful, outside the agreed scope, or likely to require resources beyond those quoted. Nothing in these terms affects your statutory rights as a consumer where applicable.

Booking Process

All bookings are subject to availability and are only confirmed once we have accepted your request. A quotation may be provided based on details supplied by you, such as the collection and delivery addresses, access conditions, estimated load size, item description, dates, times, and any special handling requirements. If the information you provide is incomplete or inaccurate, we may revise the quotation or decline the service.

To complete a booking for Man With Van Canary Wharf, you must provide accurate and timely information. This includes whether there are stairs, lifts, parking restrictions, long carrying distances, fragile items, or items that require dismantling or reassembly. We may rely on the information you supply when planning the vehicle, staff, route, and timing. If circumstances on the day differ materially from the booking details, additional charges may apply or the booking may need to be rescheduled.

We reserve the right to assign an appropriate vehicle size, number of workers, and service method based on the information supplied. If you request a change after confirmation, we will try to accommodate it, but changes are not guaranteed. Any agreed amendments should ideally be confirmed in writing, including by email or other recorded method. We are not obliged to commence work until any required deposit or pre-authorisation has been received.

Payments and Charges

Charges will be based on the quotation, agreed hourly rate, fixed price, or other pricing model communicated at the time of booking. Unless otherwise stated, prices may exclude parking fees, congestion or toll charges, additional waiting time, congestion caused by access issues, extra labour requested on the day, and the cost of disposing of waste or unwanted items. Any such extras will be added to the final invoice where applicable.

Payment terms will be confirmed during the booking process. We may require a deposit to secure the booking, with the balance due on completion of the service or before unloading, depending on the arrangement agreed. Accepted methods of payment may vary and may include bank transfer, card payment, or cash where permitted. Late or failed payments may result in recovery action, suspension of future services, or the addition of reasonable administrative costs permitted by law.

If the job takes longer than estimated due to factors outside our control, including delays caused by access, parking, traffic, incomplete packing, or additional items not declared at booking, the price may be adjusted to reflect the extra time or work. We will act reasonably and explain any adjustment. You are responsible for ensuring that all items for transport are ready at the agreed start time unless we have agreed a packing or waiting service in advance.

Cancellations, Rescheduling and Delays

If you need to cancel or reschedule a booking with Canary Wharf man with van, you must notify us as soon as possible. Cancellations made within the notice period specified at booking may avoid charges, but where short notice is given, we may retain part or all of any deposit or charge a cancellation fee that reflects our losses and reserved resources. The exact amount may depend on the timing of cancellation and whether costs have already been incurred.

We may also cancel or postpone a booking due to circumstances beyond our reasonable control, including vehicle breakdown, severe weather, road closures, legal restrictions, staff illness, or safety concerns. In such cases, we will try to give you reasonable notice and offer an alternative date if available. We are not liable for losses arising from events that are beyond our control, provided we take reasonable steps to minimise disruption.

If you are not ready at the agreed time, or if access to the property is not available, we may charge waiting time, abortive attendance fees, or re-delivery costs. Where delays are caused by your instructions or by third parties acting on your behalf, you remain responsible for all resulting charges. We recommend that you make sure keys, parking arrangements, permits, and building access are arranged before the service begins.

Service Standards and Customer Responsibilities

You must ensure that all items to be moved are properly packed, sealed, and suitable for transport unless packing has been included in the service. Fragile items should be protected and clearly identified. We are not responsible for damage resulting from poor packing, unsuitable containers, hidden defects, or items that were already damaged before collection. Any special handling requirements must be disclosed in advance.

You are responsible for securing necessary permissions for parking, loading, and access at both addresses unless we have expressly agreed to arrange these matters. You must ensure that the premises are safe and that the route for moving items is reasonably clear. If we reasonably believe that an item is unsafe to move, likely to cause damage, or too heavy or awkward for the agreed service, we may refuse to handle it unless alternative arrangements are made.

We may take reasonable steps to protect items and property during loading and unloading, but you should note that the service is based on careful transport rather than a guarantee against all loss. Man with van Canary Wharf services are intended for lawful, ordinary moving work and not for transporting prohibited, hazardous, or concealed goods. You must not ask us to carry items that are illegal, dangerous, or not honestly disclosed.

Liability and Insurance

We will take reasonable care in carrying out the service, but our liability is limited to the extent permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Subject to that, we are not liable for indirect or consequential losses such as loss of profit, missed deadlines, business interruption, or loss of opportunity.

Where we are responsible for proven loss or damage to items in our custody, our liability may be limited to repair, replacement, or the reasonable market value of the affected item, whichever is lower and subject to evidence of the item’s condition and value. Claims must be notified as soon as reasonably possible and, in any event, within a reasonable period after the service has been completed. Failure to allow us the opportunity to inspect the item may affect any claim.

We are not liable for damage caused by items being overpacked, weak, improperly assembled, unstable, or not fit for normal transport. We are also not liable for damage caused by your instructions, by inaccurate declarations, or by circumstances outside our reasonable control. If you wish to arrange separate insurance for high-value items, it is your responsibility to do so before the move.

Waste Regulations and Disposal

Where our service includes the removal of unwanted items, packaging waste, or cleared materials, all disposal must comply with applicable UK waste laws and local authority requirements. You must tell us in advance if the load includes waste, recycling, electrical items, furniture, mattresses, builders’ debris, confidential papers, or any item that may be classed as controlled waste. We may refuse any load that appears hazardous, illegally dumped, or not properly declared.

You confirm that you have the right to dispose of the items and that they are not stolen, fly-tipped, or otherwise unlawfully discarded. If we suspect that goods are waste rather than items for transport, we may request more information before accepting the job. For waste removal work, additional charges may apply for sorting, segregation, disposal fees, or compliance checks. Man With Van Canary Wharf may refuse to handle waste that cannot be lawfully transported or disposed of through normal commercial channels.

It is your responsibility to ensure that no prohibited substances, pressurised containers, asbestos, chemicals, clinical waste, or other regulated materials are included unless we have expressly agreed to handle them and all legal requirements are met. If such materials are discovered after loading, we may stop the service, unload the items, and charge for time and costs incurred. You will remain responsible for any loss, fines, penalties, or claims arising from inaccurate disclosure.

Property, Access and Breakdowns

We will use reasonable skill and care when loading and unloading, but you should protect floors, walls, lifts, banisters, and door frames where appropriate. We are not responsible for pre-existing damage or for minor scuffs, marks, or wear that may occur despite reasonable care in a normal moving environment. If you require enhanced protection measures, these must be requested and agreed in advance.

Where building management, landlords, or security staff impose specific rules, you must ensure they are followed. You are responsible for providing access permissions and for making sure the property can be reached at the agreed time. If a lift is unavailable, stairs are restricted, or access routes are unsuitable, we may revise the service method or charge for the extra effort involved.

If a vehicle breakdown, mechanical issue, or road incident affects the job, we will use reasonable efforts to continue or rearrange the service. However, we cannot guarantee exact arrival times or completion times. Any times given are estimates only unless expressly agreed as fixed. We are not liable for losses caused by minor schedule changes, provided we act reasonably and keep you informed where possible.

Termination and Suspension

We may suspend or terminate the service immediately if you breach these terms, fail to pay, provide false information, behave abusively, or create an unsafe working environment. We may also stop work if we reasonably believe continuing would put people, property, or lawful compliance at risk. In such circumstances, you may remain liable for work already completed, waiting time, and any non-recoverable costs incurred.

You may terminate the booking before the service starts, subject to the cancellation rules set out above. If you ask us to stop during the job, we may charge for the work already carried out and for any additional costs resulting from interruption or return travel. We will take reasonable steps to minimise any disruption, but termination does not remove your responsibility for charges already incurred.

If a term of these conditions is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect. No failure by us to enforce any right or remedy shall be treated as a waiver of that right unless agreed in writing. Any variation to these terms must be made by us in writing to be effective.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any dispute, claim, or matter arising out of or in connection with the services or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer protection rules provide otherwise. By booking a Man with Van Canary Wharf service, you agree that this legal framework applies to the contract and any related dispute resolution process.

This document is intended to create a clear and practical set of service conditions for customers using a man with van Canary Wharf provider. It is not a substitute for tailored legal advice, and where a specific legal issue arises, the applicable legislation and the written booking agreement will govern. The parties should keep copies of all quotations, confirmations, and material communications for reference.