Man with Van Canary Wharf Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Canary Wharf provides man and van, transport, and related removal services. By making a booking, you agree to be bound by these Terms and Conditions, which form the entire agreement between you and Man with Van Canary Wharf for the services supplied.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, company or organisation requesting or paying for the services.

Services means any removal, transport, collection, delivery, loading, unloading, packing, unpacking or related services provided by Man with Van Canary Wharf.

Goods means the items, belongings, furniture, equipment or other property which are the subject of the services.

Vehicle means any van or other vehicle used by Man with Van Canary Wharf to provide the services.

Booking means a confirmed request by the customer for services on a specific date and time, whether made online or by other means.

2. Scope of Services

Man with Van Canary Wharf provides man and van services for residential and commercial customers, including local removals, collections, deliveries and small-scale moves within its normal service area. Services are provided subject to availability of vehicles, drivers and operatives on the requested date and time.

We reserve the right to refuse or cancel any booking that, in our reasonable opinion, may pose a risk to safety, involve unlawful activity, or exceed the capacity or suitability of our vehicles, equipment or staff.

3. Booking Process

All services must be booked in advance. When you make a booking, you must provide accurate information regarding:

The collection and delivery addresses.

Parking arrangements and any restrictions such as controlled parking zones, loading bays, height restrictions, or access limitations.

The type, approximate quantity and nature of the goods to be moved, including any fragile, heavy or bulky items.

Any special handling requirements, such as disassembly or reassembly of furniture, packing needs, or restricted access such as stairs or narrow corridors.

Estimated duration of the job or preferred fixed quotation, if offered.

Your booking is only confirmed when we have accepted it and provided you with confirmation. We may confirm bookings verbally or in writing, including by electronic means. It is your responsibility to check all details in the confirmation and notify us promptly of any errors or changes required.

4. Customer Responsibilities

You are responsible for:

Ensuring adequate and legal parking is available for the vehicle at all addresses, and obtaining any permits or permissions required.

Providing clear and safe access to the property and goods, including notifying us of any access issues such as narrow staircases, lifts, or long carrying distances.

Ensuring that goods are appropriately packed and prepared for transport, unless packing services have been explicitly agreed.

Removing and disconnecting any fixtures, fittings or appliances in advance, unless otherwise agreed.

Ensuring that no goods are left behind at the collection address and that the correct goods are taken.

Supervising loading and unloading where possible, and checking that all goods are correctly delivered at the destination.

You warrant that you are the owner of the goods, or have the full authority of the owner to enter into this agreement in respect of the goods.

5. Quotations and Pricing

Quotations may be provided on an hourly rate basis or as a fixed price, depending on the nature of the job and the information you provide. Quotations are based on the details supplied by you at the time of booking, including the size and quantity of goods, access conditions and distances.

We reserve the right to adjust the price if:

The actual job differs from the description provided at the time of booking.

There are delays beyond our reasonable control, such as waiting for keys, missing customers, or lack of access.

Additional services are requested or required on the day, such as extra stops, additional items, or extended duration.

The quotation will specify what is included and excluded. Unless expressly stated, quotations do not include:

Disassembly or reassembly of furniture or fittings.

Disconnecting or reconnecting appliances.

Removal of doors, windows or other fixtures to allow access.

Parking charges, tolls, congestion charges or fines.

Waste disposal or removal of items for disposal.

6. Payments

Payment terms will be communicated at the time of booking. We may require a deposit to secure your booking, which may be non-refundable subject to the cancellation provisions below.

For hourly rate bookings, the chargeable time runs from the scheduled start time or arrival time at the first address, whichever is earlier, until completion of unloading at the final address. A minimum charge may apply.

Payment methods will be confirmed during the booking process. Unless otherwise agreed in advance, payment is due on completion of the services on the same day. For business customers, alternative payment terms may be agreed in writing.

If payment is not made when due, we reserve the right to:

Charge interest on overdue amounts at a reasonable rate.

Retain goods in our possession until full payment is received.

Recover any reasonable costs incurred in pursuing late payment, including debt recovery and legal costs.

7. Cancellations and Changes

You may cancel or amend your booking, subject to the terms below.

If you cancel more than 48 hours before the scheduled start time, any deposit paid may be refunded or applied to a future booking at our discretion.

If you cancel within 48 hours of the scheduled start time, we may retain part or all of the deposit or charge a cancellation fee to cover our costs and loss of opportunity.

If you cancel on the day of the service or fail to be present at the agreed time and location, we may charge up to the full quoted amount.

Any changes to dates, times, addresses or scope of work are subject to availability and may result in revised pricing. We will advise you of any change in charges before proceeding where possible.

We may cancel or reschedule the services where necessary due to events beyond our reasonable control, including but not limited to severe weather, accidents, illness, vehicle breakdowns or other operational issues. In such cases, our liability will be limited to rescheduling the service at a mutually convenient time or refunding any deposit paid for the affected booking.

8. Parking, Charges and Fines

You are responsible for ensuring legal parking for the vehicle at all addresses used in connection with the services. This includes arranging any visitors permits, loading bay permissions or similar authorisations in advance.

Any parking charges, tolls, congestion charges or similar fees incurred while providing the services will be added to your final bill unless already included in a fixed quotation.

If a parking fine or penalty is issued as a direct result of your instructions, lack of permits or inaccurate information regarding parking, you will be responsible for reimbursing us for such fines or penalties.

9. Excluded and Prohibited Items

We do not carry:

Illegal goods or substances.

Explosives, firearms or weapons.

Flammable, hazardous or toxic materials, including paint, fuel, gas cylinders or chemicals.

Live animals or plants that require special transport conditions.

Valuables such as cash, jewellery, important documents, securities or items of an exceptional value unless expressly agreed in writing in advance.

If prohibited items are included without our knowledge or consent, we have the right to refuse to transport them, to remove them from the vehicle, or to hand them to the appropriate authorities where required by law. We accept no liability for loss, damage or delay arising from the presence of prohibited items.

10. Waste and Disposal Regulations

Man with Van Canary Wharf is a removal and transport service and does not operate as a waste carrier unless specifically agreed and appropriately authorised. We cannot legally remove or dispose of waste, rubbish, or items intended for disposal unless this has been arranged as a separate service and complies with relevant waste regulations.

You must not ask us to remove or dispose of items in a way that breaches local environmental, waste or recycling regulations. Where we agree to remove unwanted items, such items must be properly identified and separated from goods that are to be retained. Additional charges may apply for any disposal services that are lawfully provided.

We reserve the right to refuse to transport items that are contaminated, hazardous, or otherwise unsuitable for carriage. You are responsible for any fines, penalties or costs arising from improper disposal requests or breach of waste regulations attributable to your instructions.

11. Liability and Insurance

We will exercise reasonable care and skill in handling and transporting your goods. However, our liability is subject to the limitations set out in this section.

We are not liable for:

Normal wear and tear, or minor marks and scratches arising from reasonable handling.

Damage to goods that were not adequately packed by you or a third party.

Damage resulting from inherent defects, flaws or pre-existing damage in the goods.

Damage or loss where you, your representative or a third party assists with loading or unloading, and such assistance contributes to the loss or damage.

Loss of profits, loss of business, consequential, incidental or indirect losses.

Any loss or damage arising from your failure to disclose relevant information, including fragile items or special handling requirements.

Our liability for loss of or damage to goods, whether arising from negligence or otherwise, will be limited to a reasonable amount per booking, subject to any specific limitations notified to you before the service. If you require enhanced protection or insurance, it is your responsibility to arrange suitable cover with your own insurer.

You must notify us in writing of any visible loss or damage as soon as reasonably possible and in any event within a reasonable time after completion of the services. We reserve the right to inspect the goods and to require evidence of loss or damage before considering any claim.

12. Delays and Events Beyond Our Control

We aim to arrive at the agreed time, but arrival and completion times are estimates only and not guaranteed. We are not liable for delays caused by circumstances beyond our reasonable control, including but not limited to traffic conditions, road closures, accidents, adverse weather, mechanical breakdowns, or delays caused by third parties.

If such an event occurs, we will use reasonable efforts to minimise the impact and to keep you informed. However, we will not be responsible for any losses you may incur as a result of delays, unless caused by our negligence and foreseeable at the time of the booking.

13. Customer Conduct

You must treat our staff with respect and must not engage in abusive, threatening, discriminatory or unsafe behaviour. We reserve the right to terminate the services immediately and leave the premises if our staff are subject to such behaviour or if they reasonably believe their safety is at risk.

In such circumstances, you may still be liable for all or part of the service charges, as reasonably determined by us.

14. Complaints

If you are dissatisfied with any aspect of the services, you should raise the issue as soon as possible with the operative present, so that it can be addressed immediately where practical.

If the matter is not resolved at the time, you should submit a detailed complaint in writing within a reasonable period after the service, setting out the nature of your concern, the date of the service, and any relevant supporting information. We will review your complaint and respond within a reasonable time, seeking to achieve a fair resolution where appropriate.

15. Data Protection and Privacy

We will collect and process personal information about you only to the extent necessary to manage your booking, provide the services, handle payments and communicate with you. We will take reasonable steps to keep such information secure and to comply with applicable data protection laws.

We may retain your details for legitimate business purposes, such as accounting, record-keeping and service improvement, for as long as reasonably necessary. We will not sell your personal information to third parties.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

You and Man with Van Canary Wharf agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of services.

17. General Provisions

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the remaining provisions, which will continue to be valid and enforceable.

Any waiver of any right or remedy under these Terms and Conditions must be in writing and shall not be deemed a waiver of any subsequent breach or default.

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. It is your responsibility to review the current Terms and Conditions when making a new booking.

By proceeding with a booking with Man with Van Canary Wharf, you confirm that you have read, understood and agree to these Terms and Conditions in full.